Order, Shipping, Cancellation & Replacement Policy

Last updated: March 25, 2026

This policy consolidates our order processing, shipping, cancellation, and post-delivery resolution (including replacement where applicable). It applies to all orders placed on this platform and is designed to be compliant with applicable Indian e-commerce and consumer protection regulations, including the Consumer Protection Act 2019.

Order Processing

Orders may be reviewed before confirmation. The seller may cancel orders if fraud is suspected, incorrect information is provided, or operational or stock issues occur. All orders are subject to acceptance by the seller as set out in our Terms & Conditions.

Cancellation Policy

Orders can be cancelled within 1 hour of successful payment confirmation. After this period, cancellation requests may not be accepted as processing or customization may have begun.

Pre-production adjustments

Issues reported within 24 hours of order placement may be considered only if the order has not entered production or customization. Once processing has started, options are limited as described below.

Custom Products

Most products are personalised or made-to-order. Once customization, engraving, printing, or production has begun, orders are not eligible for cancellation or replacement under this policy. This is because personalised items cannot be resold.

Payment Processing

Payments are handled by Razorpay. Where a payment refund applies (for example, an eligible cancellation), timelines may vary depending on banking networks and payment provider policies.

Prices and GST

All prices on the website are inclusive of GST. The invoice will show the GST breakup (CGST + SGST or IGST) depending on the place of supply as per Indian GST rules.

Replacement after delivery

Where a return is approved after delivery, we may provide a replacement or other resolution as described at checkout and on your order page. This does not constitute a payment refund unless separately stated for your case.

Shipping Policy

Shipping timelines are estimated delivery windows. Delays may occur due to courier disruptions, weather conditions, regional logistics issues, or operational limitations. The seller is not responsible for such external delays. We will endeavour to keep you informed of significant delays where possible.

Delivery Issues

Customers must report damaged products, incorrect items, or missing items within 24 hours of delivery. Requests submitted after this period may not be accepted due to verification and retention limits described below.

Data & Evidence Retention

Order verification records such as packaging media, dispatch verification, and system logs are retained only for 7–15 days after confirmed delivery. Claims submitted after this period may not be accepted due to lack of verification records.

Fraud Protection

The seller reserves the right to cancel orders, deny replacements or refunds, block user accounts, or refuse future service in cases of suspected fraud, chargeback abuse, policy exploitation, or suspicious activity. We may also reject return or replacement requests that do not comply with this policy or that we believe are abusive.

Returns (if applicable)

Return requests are allowed only within the period stated at checkout (e.g. within 24 hours of delivery) and only for items that have been marked as delivered. Eligibility may require an unboxing video or other evidence as communicated at the time of request. Custom or personalised goods may be excluded. The seller reserves the right to approve or reject any request and may offer replacement instead of a refund in line with this policy.

Contact

For cancellation requests, return or replacement requests, or questions about orders, please use the options on your order page or contact us at support@tirugifts.in. Your statutory rights under the Consumer Protection Act 2019 (India) and related laws are not excluded by this policy.